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Shipping & Returns

Shipping Policies

Place your order by 3pm EST, and it'll ship out the same day.

Shipping methods will vary by product size, and are at the sole discretion of Town Center Music. For guitars and amps, we use FedEx Ground and/or Home Delivery. For accessories, effects and smaller fretted instruments (ukuleles, etc), we use USPS Priority Mail.

As an anti-fraud measure, we require an adult signature for all shipments.

Return Policies

IN-STORE/LOCAL PICKUP
On new items, we will take returns within 15 days, as long as you have the sales receipt, and the item is in new, sell-able condition. This means intact packaging, with all original accessories included. If the item is no longer in new condition (i.e., damaged, torn packaging, missing accessories, etc), a restocking fee of up to 20% will be charged. Unopened mouthpieces & reeds in the original packaging may be returned.

ONLINE ORDERS
If you have purchased an item online & are unsatisfied with it, the above policy applies - be sure to contact us within 15 days to arrange a return. If you find your item to be defective or broken, ship it back to us and we will replace the item or refund the purchase price upon the item's return. If damage has occurred during shipping, we will replace it using the same shipping method originally purchased. 

REVERB ORDERS
Returns of items purchased on our Reverb.com shop are subject to our Reverb Return Policy, which can be found here.

EXCEPTIONS
There are NO RETURNS on Opened Mouthpieces, Opened Box Reeds, Opened Packages of Strings, Consignment Items, Clearance Items, Microphones, computer/mobile device audio interfaces, earplugs/earphones, CDs, DVDs, books, and all copyrighted materials.

Town Center Music reserves the right to revoke the return privileges of individuals who abuse this policy.

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